FAQS

About OXYGENVIP Store

How do you contact us?
How do you enter a promo code for an online purchase?
Where can you find coupons or promos?
What forms of payment do you accept?
When do you receive your package?
How do I track my order?
Where does the product ship from?

Customer Support

What should I do if I want to modify the order information after placing an order?
Can the order be canceled due to exceptional personal reasons after purchase?
Why have the product logistics not been updated?
How do you return your product?

General Product Questions

Do I need a prescription to buy an oxygen concentrator?
How does an oxygen concentrator work?
What do the negative ion and atomization functions of the oxygen machine represent?
Do your products meet European standards?
How do I find the manual for my device?
Can I add water to use the machine?
Does the VARON oxygen concentrator support vehicle-mounted?
Is the noise of the oxygen concentrator loud?
How to maintain the oxygen concentrator?
Can all machines be paid for by medical insurance?
How often do oxygen concentrator filters need to be replaced?
Can you fly with a portable concentrator?
Are batteries for the portable concentrator rechargeable?
How to get a replaceable battery for your portable oxygen concentrator?
What is the difference between continuous flow and pulsed flow?