How do you contact us?
Customer Service - We're here to help.
You can contact us via Email, Phone. We will try to respond as soon as possible. Feel free to ask for advice or give us feedback on our products or service. We're here to provide you with the best service we can.
E-mail Us: info@oxygenmachinevip.com
Phone:+1(213) 370 6080
How do you enter a promo code for an online purchase?
You can enter your promo code at any time during checkout. Click here to see how to use your coupon code.
Where can you find coupons or promos?
Subscribe to our store to access exclusive coupons and promotions from OxygenVIP. Or you can ask our customer service, we will assist you with your promo code.
What forms of payment do you accept?
Our checkout page only accepts Paypal as a form of payment. You can connect your credit card, debit card, or bank account to PayPal for purchasing products.
Can I buy in installments?
Unfortunately, we do not support installment payments.
When do you receive your package?
US:3-5 business days to deliver.
Accessories: 10-15 days to deliver.
The oxygen concentrators and the accessories will be shipped separately.
Where does the product ship from?
We have two warehouses one is in California and another is in KY.
We can do 3-5 business days fast delivery all around the United States
How do I track my order?
We've made this very very simple! Click here to track your order

Customer Support

Where can you find return and exchange policies?
Return and exchange policies can be found here: Return and Exchange Policies.
What should I do if I want to modify the order information after placing an order?
Please check the status of the order with customer service, and confirm that the order is not shipped, you can modify the order number, address, email, and other information;
If the order has been shipped, the order information cannot be modified.
Can the order be canceled due to exceptional personal reasons after purchase?
Please contact customer service via email to verify the current status of the order. If the status of the order is not shipped, you can apply for cancellation of the order due to personal special reasons;
If the order has been shipped, it is generally not supported to cancel it. Please contact customer service after receiving the goods, Our Email Address is info@oxygenmachinevip.com. Since the goods have been shipped, corresponding logistics fees and labor have been incurred Cost, we will charge you a class percentage service charge, hope you can understand, click here to view our return policy.
How do you return your product?
First, please review our return and refund
policies. found here:  Return and Exchange Policies. Then please get in touch with us to begin the return process.
Why have the product logistics not been updated?
The logistics we choose are safe and secure, in rare cases, the logistics will be abnormal or not updated for a long time, please contact us via email: info@oxygenmachinevip.com.We will deal with it immediately.

General Product Questions

Do I need a prescription to buy an oxygen concentrator?
No, we don’t need a prescription. You can buy directly.
How does an oxygen concentrator work?
A portable oxygen concentrator is a device that separates oxygen from the air and allows you to breathe in the oxygen on an as-needed basis. Portable oxygen concentrators can run on both AC and DC power, and they can be charged by both. This battery The charge allows it to bring in air, separate the oxygen from the rest of the air, and deliver it back into your lungs at whatever rate is appropriate for you. Some portable oxygen concentrators offer both continuous flows and pulse dose settings.
The home oxygen concentrator is a device that converts air into oxygen, allowing you to breathe easier. It runs on AC power and is only compatible with home or stationary models. The concentrator brings air through the inlet vent into the machine, where it passes through A filter that catches dust and other small foreign particles before going through an oxygen separation system. The oxygen is then released through the tube and cannula in the proper dosage.
Can I add water to use the machine?
Yes, with or without water, both will be OK, if you add water to use, the oxygen you breathe will be more humid.
What do the negative ion and atomization functions of the oxygen machine represent?
Negative ion function: Purifies the air by releasing negative ions, providing a fresher breathing environment. Negative ions can absorb dust, bacteria, viruses, and other harmful substances in the air, and purify the odor and smoke in the air, providing a cleaner air quality.
Atomization function: convert liquid medicine into tiny mist particles, inhale into the respiratory tract and lungs through breathing, and play a role in treating and alleviating respiratory diseases. Nebulization therapy is often used in the treatment of asthma, chronic obstructive pulmonary disease, bronchitis, and other diseases. Through aerosol inhalation, the drug can act on the lesion more directly, accelerating the speed of absorption and onset of effect.
  1. Negative ions can provide a fresher breathing environment, purify harmful substances in the air, and improve indoor air quality.
  2. Negative ions help to improve immunity, improve respiratory diseases, relieve fatigue and anxiety, etc.
  3. The atomization function can directly deliver the medicine to the respiratory tract and lungs, improve the therapeutic effect and speed up the remission of the disease.
  4. Nebulization treatment is convenient and simple, suitable for people of all ages, especially for young patients or patients with limited mobility.
Do your products meet European standards?
Yes, our NT-01 & NT-02NT-03&NT-05& are CE-certified. You can find CE marks in our products.
The letters CE (as the logo ⠀) on commercial products CЄ) mean that the manufacturer or importer affirms the good's conformity with European health, safety, and environmental protection standards. It is not a quality indicator or a certification mark. The CE marking is required for goods sold in the European Economic Area(EEA) but is also found on products sold elsewhere that have been manufactured to EEA standards.
How do I find the manual for my device?
We have manuals of each deivce include in the package. We also have the E-Manual avaliable on our webstie. You can find it blow the description of each model.
Does the VARON oxygen concentrator support vehicle-mounted?
VARON portable oxygen concentrator can use AC power supply 100-240V and DC power supply 12-16.8V operation. So it can be used in worldwide and vehicle charge
Is the noise of the oxygen concentrator loud?
Generally speaking, the sound output of most oxygen concentrators ranges from about 40 decibels (DBA) to about 60 decibels. This is the volume of quiet conversations or quieter whispers. The VARON VP-01 has been tested and the sound is below 58 decibels. VARON VL-02 has been tested below 45 decibels.
How to maintain the oxygen concentrator?
Regularly maintain the appearance of the portable oxygen concentrator and carefully wipe around the vents. To remove dirt, rub the surface lightly.
Clean the nasal cannula at least once a week. If it is used daily, it is best to change the nasal cannula every two months. If you don't use it frequently, replace it every three to six months.
The filter of the portable oxygen generator can remove dust, dirt, and pollen from the air. Cleaning the filter once a month can extend the service life of the unit
Can all machines be paid for by medical insurance?
So sorry to tell you that We have not cooperated with any medical insurance company.
Our product is a healthcare machine, If you have specific requirements for oxygen concentration or oxygen flow rate, please choose our products according to your actual situation.
What are the two types of oxygen concentrators?
Two types of oxygen concentrators
How often do oxygen concentrator filters need to be replaced?
If your oxygen generator filter can be removed and cleaned, you need to change it every 3 months.
Can you fly with a portable concentrator?
Our Products are not FAA-approved, we suggest you use them during the excursion.
Are batteries for the portable concentrator rechargeable?
The batteries for your portable oxygen concentrator can be recharged either with the AC power cord or in the car with the DC power cord. They can be recharged inside the concentrator, or if they are external batteries, they can be charged using their own cord, or in an external battery charger depending on the model and type of batteries it takes.
How to get a replaceable battery for your portable oxygen concentrator?
Our portable oxygen concentrators have batteries, and the NT-01 is a built-in battery, so it cannot be replaced. NT-02/NT-03/NT-05 are external batteries, you can buy spare batteries
What is the difference between continuous flow and pulsed flow?
Pulse flow: a way of delivering oxygen based on changes in breathing rate, it gives oxygen when you breathe in and gives out oxygen when you don't breathe in.
Continuous flow: Provides oxygen at a constant rate, regardless of your breathing rate, and delivers oxygen at a fixed flow rate.