How long will it take to receive my order?

Typically, it takes 3-5 business days to receive your order. We’re doing our best to deliver it promptly for you.

How to track my order?

Please track your order at our Tracking page https://17track.net/en

Do you ship internationally?

Yes, we do ship internationally. The shipping fee may vary depending on your location.

I never got my order, what to do?

Please make sure you track your order from our Tracking page. Or contact usservice@oxygenmachinevip.com

What payment methods do you accept?

We accept major credit cards (Visa, MasterCard, American Express, and Discover), as well as PayPal, Klarna, Afterpay, Google Pay, and Apple Pay.

What Is Oxygenvip’s Warranty Policy?

All oxygen concentrators come with a one-year warranty, and there are repair centers in the United States and other places to provide you with after-sales support at any time.

What is your return policy?

Please check our return/refund/exchange policy here.

Can I exchange an item?

Certainly, you can proceed with initiating the exchange process by contacting our customer service team.(service@oxygenmachinevip.com) Replacing will be processed within 30 days after receiving your product. Please inform us of the product, your order number, and the model you want to exchange.